Some of our most asked support questions.
Filtering Unqualified Companies
Question: How do I filter so that I only get unqualified companies and not both unqualified and qualified?
Answer: When you create and save a segment, only available companies should appear for you to work with. If you’ve saved the segment but still see occupied companies, please provide examples so we can assist you. 😊 Let me know if I misunderstood your question.
Fetching Contact Details for Decision Makers
Question: I have a list of about 2,000 companies, with company names and registration numbers. I want to get a list with contact details of decision-makers at all these companies. Can you help with that?
Answer: In Goava, you can upload your list of registration numbers and company names. You can then apply a contact filter to match the companies with specific contact details.
Finding Exported Lists in Excel
Question: Where do I find my export of lists to Excel? I can't find it.
Answer: No worries! Once you've completed the export process, click the notification bell (🔔) in the top-right corner of the Goava interface. When your file is ready, you’ll see an option to "Download file." Click that to save it to your computer.
Integration with Byggfakta
Question: Do you have integration with Byggfakta?
Answer: Unfortunately, we currently don’t have integration with Byggfakta.
Finding Swedish Companies in Finland and Vice Versa
Question: A customer is asking if it’s possible to find Swedish companies with operations in Finland and Finnish companies with operations in Sweden.
Answer: Unfortunately, we don’t have information for searching companies based on operating countries. A tip is to search for Swedish companies (geography) and under web technologies, add the Finnish language, and vice versa for Finnish companies.
Excluding Companies Already in CRM
Question: I have a list of selected companies. I now want to exclude all companies that are already in our CRM. How can I filter that?
Answer: Currently, there is no option to exclude companies that are already in the CRM. We are working on developing this feature and hope to roll it out soon.
Question: How many companies and people do you have in Sweden? And how many of your people have email addresses?
Answer: Hi! We have all companies in Sweden in our database. When it comes to email addresses, it’s more relevant to know how many we have in specific segments. Are there particular roles or companies you’re interested in?
Question: Hi! How can I not see the ignored prospects from a segment?
Answer: You can exclude ignored prospects by going to your team-filter and excluding your colleagues' ignored lists. Do this for each person, or if a colleague ignored many prospects, exclude just that person. Don’t forget to save the segment with these new settings for future use.
Question: Hi! Can I include notes when exporting a company to CRM or Excel?
Answer: Unfortunately, this is not possible at the moment, but it’s something we are looking into for the future.
Question: What is the difference between "Group parent organisation name" and "Parent organisation name"?
Answer:
- Group Parent Organisation Name: This refers to the highest entity in a corporate structure, meaning the top parent company without any other parent company above it.
- Parent Organisation Name: This refers to the immediate owner of a company, i.e., the parent company that owns the specific company, but it may not be the highest parent company in the corporate structure.
Question: How do I create a segment where the company name includes the word "frakt"?
Answer: Go to "Company" in the filtering menu and search under "company name" for "frakt". This will return all companies that have "frakt" in their name.
Question: Hi, can you sign up for a short period or what is your cancellation policy?
Answer 1: Hi! We can offer shorter trial periods depending on what you want to test. The first step for testing is to book a demo and talk to a salesperson.
Answer 2: We have a 60-day cancellation notice, and our contracts are typically for 12 months. We can offer a free trial period (about 1 week) with some restrictions, but it varies depending on the case. We’d love to learn more about what you’re looking for! 😊